FAQs

ORDERS & SHIPPING

How long does shipping take?

Most orders arrive within 3–7 business days once shipped. Processing time is 24 hours.

Do you offer free shipping?

Yes — free standard shipping on orders over $75 (after discounts, before tax).

How do I track my order?

A tracking link is included in your shipping confirmation email.

My package is stalled / not moving — what do I do?

Reply to your confirmation email or contact Guide@eatartemis.com and we’ll take care of you.

What is your return policy?

30-day satisfaction guarantee — refund or replacement.

Do you need me to mail the product back?

No return is required.

How do I manage my subscription?

You can manage your subscription anytime using the “Manage Subscription” link in the footer of our website.

Can I change flavors, delivery frequency, or pause?

Yes — anytime. No penalties.

Do I have to subscribe to buy?

Subscriptions are optional. One-time purchases are always available.

Will my review or photo be public?

Yes — reviews and UGC may be displayed on our website. Only share content you are comfortable making public.

How do I reach support?

Email us anytime at Guide@eatartemis.com — we respond quickly.