FAQs

ORDERS & SHIPPING

How long does shipping take?

Most orders arrive within 3 to 7 business days once shipped. Processing time is 24 hours.

Do you offer free shipping?

Yes. Free standard shipping on orders over $75 (after discounts, before tax), and every subscription order ships free.

How do I track my order?

A tracking link is included in your shipping confirmation email.

My package is stalled / not moving: what do I do?

Reply to your confirmation email or contact Guide@eatartemis.com and we’ll take care of you.

What is your return policy?

30-day satisfaction guarantee: refund or replacement.

Do you need me to mail the product back?

No return is required.

How do I manage my subscription?

You can manage your subscription anytime using the “Manage Subscription” link in the footer of our website.

Can I change flavors, delivery frequency, or pause?

Yes, anytime. No penalties.

Do I have to subscribe to buy?

Subscriptions are optional. One-time purchases are always available.

Will my review or photo be public?

Yes. Reviews and UGC may be displayed on our website. Only share content you are comfortable making public.

How do I reach support?

Email us anytime at Guide@eatartemis.com. We respond quickly.