Return Policy

Last Updated: November 25, 2025

1. Overview

  • This Returns & Refunds Policy explains how refunds, replacements, and related requests are handled for purchases made on our website.

2. 30‑Day Satisfaction Guarantee

  • If you are not fully satisfied, you may request a refund or replacement within 30 days of delivery.

3. How to Start a Request

  • Email Guide@eatartemis.com with your order number.
  • Our team will follow up to learn more about your experience and process your request.

4. Refunds

  • Refunds are issued to the original payment method once processed.
  • We generally do not require the return of food products.
  • We may request photos or additional details to improve quality control.

5. Replacements

  • If a product arrives damaged or unusable, we will ship a replacement promptly.

6. Exclusions

We cannot issue refunds or replacements for:

  • Requests submitted more than 30 days after delivery
  • Products gifted or purchased from resellers not authorized by Artemis
  • Delays caused by carriers or incorrect shipping addresses

7. Timing

  • Once processed, refunds typically appear within 3–5 business days, depending on your bank or payment provider.

8. Questions