Privacy Policy

Last Updated: April 9, 2026

1. Overview

This Privacy Policy explains how Artemis Foods, Inc. ("Artemis," "we," "us," or "our") collects, uses, shares, and protects information when you use www.eatartemis.com (the "Website") and any related content, tools, features, services, and functionality (the "Services").

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, discontinue use of the Services.

2. Information We Collect

We collect information in three ways:

  • Information you provide directly
  • Information collected automatically when you use the Services
  • Information we receive from third parties

2.1 Information You Provide Directly

  • Contact details such as name, email address, billing address, and shipping address
  • Order and payment details such as products purchased and transaction history
  • Account login credentials, if you create an account
  • Communications you send to us, such as customer service inquiries
  • Survey responses, product feedback, or preferences
  • Content you submit such as product reviews, photos, videos, or other user-generated content

2.2 Information Collected Automatically

Collected via cookies, pixels, tags, log files, and similar technologies:

  • Device and browser type
  • IP address
  • Pages viewed, links clicked, and time spent on the Website
  • Referring pages or URLs
  • General location information (city/region, not precise GPS)

2.3 Information from Third Parties

We may receive information from service providers related to:

  • Payment processing
  • Shipping and fulfillment
  • Email and SMS communications
  • Analytics and website performance
  • Product review and survey management (e.g., Junip)

3. How We Use Information

We use the information we collect to:

  • Process and fulfill orders, payments, refunds, and subscriptions
  • Ship products and provide delivery updates
  • Manage your account, including subscription preferences and login access
  • Communicate with you, including customer service responses and order updates
  • Send marketing emails, SMS messages, and cart reminders if you opt in
  • Display product reviews and other user-generated content
  • Conduct research and improve products, the Website, and customer experience
  • Personalize your shopping experience and recommend products
  • Prevent fraud, abuse, security issues, or unlawful activity
  • Comply with legal obligations and enforce our Terms

We do not sell personal information.

4. How We Share Information

We share information with third parties only as needed to operate the Services, process transactions, and improve customer experience. Authorized providers may use information only to perform services for us, including:

  • Payment processing and fraud prevention
  • Subscription management and recurring billing (e.g., Recharge)
  • Email and SMS communications (e.g., Klaviyo and Shopify Email)
  • Product review and UGC management (e.g., Junip)
  • Warehouse, fulfillment, and shipping carriers
  • Analytics, advertising, and performance measurement
  • Website hosting, backup, and security

We may also share information when required by law, to respond to legal requests, or to protect our rights, customers, or the public.

We do not sell personal information or provide it to third parties for their independent advertising or marketing.

5. User-Generated Content

If you submit reviews, photos, videos, survey responses, or other content (including through Junip), it may be publicly displayed along with your first name and last initial or display name.

Do not submit content containing personal information you would not want public. Once posted publicly, we cannot control how others use or share it.

6. Marketing, Advertising, and Communication Preferences

6.1 Email Marketing

If you subscribe to our email list or create an account, we may send marketing emails, special offers, product announcements, and educational content.

You can unsubscribe at any time via the "unsubscribe" link or by contacting us (see Section 12).

6.2 SMS Marketing

If you opt in to SMS, we may send promotions, cart reminders, subscription alerts, and product updates. Message and data rates may apply. Frequency varies. Reply STOP to opt out at any time.

6.3 Advertising and Analytics

We work with providers that use cookies, pixels, tags, or similar technologies to understand activity, measure performance, personalize content, and show ads based on browsing behavior. These tools help us:

  • Understand which pages and products interest visitors
  • Recognize returning users
  • Improve performance and recommendations
  • Measure ad effectiveness

We do not allow third parties to use personal information collected on our site for their own independent advertising or resale.

6.4 Cookies and Similar Technologies

We use:

  • Required cookies for checkout, security, and basic functionality
  • Performance cookies to analyze traffic and improve the Services
  • Functional cookies to store preferences
  • Advertising cookies to tailor marketing and prevent repeat ads

You can change cookie preferences in your browser. Disabling certain cookies may affect performance or limit features like checkout, saved carts, or personalization.

6.5 Your Communication Choices

  • Unsubscribe from email marketing at any time
  • Opt out of SMS marketing by replying STOP
  • Adjust browser settings to limit cookies or tracking

Transactional messages such as order confirmations, subscription notifications, shipping updates, password resets, and important policy notices may still be sent.

7. Data Retention and Security

7.1 Data Retention

We retain personal information as long as necessary to operate the Services and for:

  • Completing transactions and fulfilling orders
  • Maintaining and improving accounts and subscriptions
  • Complying with legal, tax, accounting, and reporting requirements
  • Resolving disputes and enforcing agreements

When no longer required, we delete or anonymize personal information.

7.2 Data Security

We use reasonable physical, administrative, and technical safeguards such as encryption, secure payment processing, access controls, and routine monitoring. However, no method of transmission or storage is completely secure.

8. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn we have collected such information without verifiable parental consent, we will delete it as quickly as possible.

If you believe a child under 13 has provided personal information to us, contact us using Section 12.

9. Your Privacy Rights

Depending on where you live, you may have rights to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request a portable copy of your personal information
  • Opt out of targeted advertising or certain types of sharing
  • Withdraw consent for marketing communications

These rights are subject to legal exceptions. For example, we may deny deletion if we must retain information for legal, tax, fraud-prevention, or operational purposes.

To submit a request, contact us at Guide@eatartemis.com and include:

  • Your full name
  • The email address associated with your account or order
  • The type of request you are making

We may take reasonable steps to verify your identity before processing a request. We will not discriminate against you for exercising your rights.

10. Do Not Track Signals

Browsers may offer a Do Not Track ("DNT") feature. Because no uniform standard exists, we do not currently respond to DNT signals.

We will update this Privacy Policy if industry standards are established in the future.

11. International Users

The Services are operated from the United States and intended for U.S. customers.

If you access the Services from outside the U.S., your information may be transferred to, stored in, and processed in the U.S., where laws may differ.

By using the Services, you consent to these transfers and the application of U.S. law.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Artemis Foods, Inc.
1022 Sidonia St.
Encinitas, CA 92024
Email: Guide@eatartemis.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, products, services, or legal requirements.

When changes are made, we will update the Last Updated date above. Changes are effective when posted on the Website. Continued use after an update means you accept the revised policy.